Where do you ship?
We currently ship orders within the United States only. At this time, we do not offer international shipping.
How long does order processing take?
Orders are usually processed within 1–3 business days after payment is confirmed. During busy periods, processing may take slightly longer, but we always do our best to prepare your order as quickly as possible.
How long does shipping take?
Standard shipping usually takes 7–12 business days after your order has been processed. Expedited shipping usually takes 5–7 business days after processing. Delivery times may vary depending on the carrier, destination, weather conditions, or other unexpected delays.
How much does shipping cost?
Standard shipping is $9.99. Expedited shipping is $19.99. We offer free standard shipping on orders over $69.
Can I return my order?
Yes. We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned with the original packaging when possible. To start a return, please contact us at support@gealgo.com before sending anything back.
What should I do if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@gealgo.com. Please include your order number and clear photos of the item and packaging so we can review the issue and help you with the next step.
Do you offer exchanges?
We do not offer direct exchanges at this time. If you would like a different item, size, or style, you may return the eligible item according to our return policy and place a new order separately.
How can I contact Gealgo?
If you have questions about your order, shipping, returns, or product details, please contact us at support@gealgo.com. Our customer support hours are 9:00 AM–5:00 PM, Monday through Friday. We will reply as soon as possible during business hours.