Privacy policy

Gealgo operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide customers with an online shopping experience. Our store is powered by Shopify, which enables us to provide these services.

This Privacy Policy explains how Gealgo and LOOMPAX INC collect, use, disclose, retain, and protect your personal information when you visit our website, use our services, make a purchase, contact us, or otherwise interact with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Personal Information We Collect or Process

Personal information means information that identifies, relates to, describes, or can reasonably be associated with an individual. It does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to a person.

Depending on how you interact with our services, we may collect or process the following categories of personal information:

Contact information: Your name, billing address, shipping address, email address, and telephone number where provided.
Order and transaction information: Products you view, add to your cart, purchase, return, or cancel, as well as your order history and transaction details.
Payment information: Payment method information, payment confirmation, billing details, and related transaction information. Full payment card information is processed by our payment service providers and is not stored directly by Gealgo.
Account information: Your username, password, saved addresses, preferences, and settings if you create an account.
Customer support information: Information you provide when contacting us about an order, return, product, complaint, or other inquiry.
Device and technical information: Your IP address, browser type, device type, operating system, network connection, and similar identifiers.
Usage information: Information about how you browse, search, navigate, and interact with our website and services.
Marketing preferences: Your communication preferences and interactions with marketing messages, where applicable.

Sources of Personal Information

We may collect personal information from:

You directly, such as when you place an order, create an account, contact us, subscribe to marketing communications, or submit information through our website;
Our website automatically through cookies, pixels, analytics tools, log files, and similar technologies;
Shopify and other service providers that help us process payments, fulfill orders, ship products, provide customer support, analyze website usage, prevent fraud, and operate our business; and
Advertising, marketing, and business partners where permitted by applicable law.

How We Use Personal Information

We may use personal information for the following purposes:

Processing and fulfilling orders;
Accepting and verifying payments;
Arranging shipping and providing tracking information;
Managing returns, refunds, cancellations, and customer service requests;
Maintaining customer accounts and remembering preferences;
Communicating order confirmations, shipping updates, service notices, and account information;
Improving our website, products, services, and customer experience;
Providing marketing and advertising where permitted by law;
Detecting and preventing fraud, abuse, unauthorized transactions, and other unlawful activity;
Protecting the security of our website, customers, and business;
Complying with legal obligations and valid government requests; and
Enforcing our terms, policies, agreements, and legal rights.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember preferences, understand how visitors use our services, improve website performance, prevent fraud, and support advertising activities.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality or prevent some features from working properly.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for legitimate business purposes:

Shopify and service providers that host and operate our store;
Payment processors and financial institutions that process transactions;
Shipping carriers, logistics providers, and fulfillment partners;
Analytics, website performance, fraud prevention, and customer support providers;
Marketing and advertising partners where permitted by law;
Professional advisers, including legal, accounting, insurance, and compliance advisers;
Government authorities, regulators, courts, law enforcement agencies, or other parties where disclosure is required or permitted by law; and
Parties involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

Relationship with Shopify

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to offer products and services to customers.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers that help operate and improve the services. Shopify may also process information about your interactions with our store and other Shopify merchants in accordance with its own privacy practices.

For more information, you may review Shopify’s Consumer Privacy Policy at https://privacy.shopify.com/en.

Third-Party Websites and Links

Our services may contain links to websites or online platforms operated by third parties. We are not responsible for the content, privacy practices, security, accuracy, or availability of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party services you access.

Children’s Data

Our services are not directed to children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

We do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.

Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and tax records, comply with legal obligations, prevent fraud, resolve disputes, and enforce our agreements.

Your Privacy Rights and Choices

Depending on your place of residence and applicable law, you may have the right to:

Request access to or confirmation of the personal information we maintain about you;
Request correction of inaccurate personal information;
Request deletion of certain personal information;
Request a portable copy of certain personal information;
Opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable;
Withdraw consent where processing is based on consent; and
Appeal a decision concerning a privacy request where applicable.

To exercise a privacy right, contact us at support@gealgo.com. We may request information reasonably necessary to verify your identity and process your request.

We will not discriminate against you for exercising an applicable privacy right. Where permitted by law, you may authorize an agent to submit a request on your behalf. We may require proof of the agent’s authority and may also ask you to verify your identity directly.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages.

Even after opting out of marketing messages, we may continue to send non-promotional communications relating to your orders, account, returns, security, or customer service requests.

Global Privacy Control and Do Not Track

Where required by applicable law, we will treat a recognized Global Privacy Control signal as a request to opt out for the browser and device used to access our website.

Other than legally recognized opt-out preference signals, we do not currently respond to browser-based “Do Not Track” signals.

International Data Transfers

Your personal information may be transferred, stored, or processed outside the country or region where you live. These locations may have data protection laws that differ from those in your jurisdiction.

Where applicable law requires a recognized transfer mechanism, we will rely on appropriate contractual or legal safeguards.

Complaints

If you have a concern about how we process personal information, please contact us using the information below. Depending on where you live, you may also have the right to lodge a complaint with an applicable privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technologies, services, legal requirements, or business operations. The revised policy will be posted on this website.