Contact information
If you have questions about an order, shipping, returns, refunds, products, or another customer service matter, please contact us using the information below.
Business Information
Legal Business Name: LOOMPAX INC
Store Name: Gealgo
Business Address: 1603 CAPITOL AVE STE 103, CHEYENNE, WY 82001
Email: support@gealgo.com
Customer Support
For questions concerning orders, shipping, tracking, returns, refunds, products, payments, or general inquiries, email us at support@gealgo.com.
When contacting us about an existing order, please include:
- Your order number;
- The email address used at checkout; and
- A clear description of your question or issue.
For damaged, defective, or incorrect products, please also include clear photos or videos showing the item, packaging, shipping label, and relevant issue.
Business Hours
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
We aim to respond to customer inquiries within 24 business hours. Messages received outside business hours, on weekends, or on public holidays will generally be handled on the next business day.
We value every customer and are committed to providing reliable support and a smooth shopping experience.