Shipping policy

Thank you for shopping with Gealgo. Please review the information below regarding order processing, shipping methods, delivery estimates, and shipment-related responsibilities.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding weekends and United States public holidays.

Order cut-off time: 5:00 PM
Time zone: Eastern Time (ET)

Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Order processing time and shipping transit time are separate.

2. Shipping Methods and Delivery Times

We currently offer the following shipping methods for eligible orders within the United States:

Standard Shipping

Estimated shipping time: 7–12 business days
Shipping cost: $9.99
Free standard shipping: Available for orders of $69 or more after discounts and before applicable taxes

Expedited Shipping

Estimated shipping time: 5–7 business days
Shipping cost: $19.99

Available shipping options and final shipping charges will be displayed at checkout.

3. Estimated Total Delivery Time

Total delivery time consists of order processing time plus shipping transit time.

Estimated total time for standard shipping: 8–15 business days
Estimated total time for expedited shipping: 6–10 business days

These delivery periods are estimates rather than guaranteed delivery dates.

4. Shipping Coverage

We currently ship to addresses within the United States only.

We do not currently ship internationally or to other countries or regions unless a different option is expressly displayed at checkout.

Some remote locations, territories, military addresses, post office boxes, or restricted destinations may have limited shipping options or may not be eligible for delivery.

5. Order Tracking

After your order has shipped, we will send a shipping confirmation email containing your tracking number or tracking link.

Tracking information may require additional time to become active after the carrier receives the package.

6. Shipping Address Accuracy

Please review your shipping address carefully before submitting an order.

If you entered an incorrect or incomplete shipping address, contact us at support@gealgo.com within 24 hours after placing the order.

We will make reasonable efforts to update the address before processing begins, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Customers are responsible for additional shipping costs or losses resulting from an incorrect, incomplete, or undeliverable address submitted at checkout, except where the issue was caused by our error.

7. Delayed Shipments

If your order has not arrived within the estimated delivery period, please first review the tracking information provided by the carrier.

If tracking has not updated for an extended period or indicates a delivery issue, contact us at support@gealgo.com with your order number.

We will review the available tracking information and assist you with the next appropriate steps.

8. Lost Shipments

If a shipment appears to have been lost in transit, please contact us so that we can review the shipment with the carrier.

A carrier investigation may be required before a replacement or refund can be approved. The length of a carrier investigation is determined by the carrier and may vary.

9. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location, mailbox, front desk, reception area, parcel locker, or other secure delivery area;
Ask household members, neighbors, building management, or reception staff whether they accepted the package;
Verify that the shipping address on the order confirmation is correct; and
Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us and we will provide reasonable assistance. A carrier investigation may be required.

10. Failed or Refused Delivery

If a package is returned because the address was incorrect, incomplete, unclaimed, refused, or otherwise undeliverable, we may contact you to arrange reshipment.

Additional shipping charges may apply where the failed delivery was not caused by our error.

11. Shipping Delays Outside Our Control

Shipping delays may occur because of carrier disruptions, severe weather, natural disasters, public holidays, peak shopping seasons, labor disruptions, incorrect address information, transportation interruptions, or other circumstances outside our reasonable control.

We are not responsible for delays caused solely by such circumstances, but we will provide reasonable assistance where possible.

12. Important Notes

Processing and shipping estimates are calculated in business days.
Weekends and public holidays are excluded.
Processing time and shipping time must be added together when estimating total delivery time.
Delivery estimates do not constitute guaranteed delivery dates.
We do not currently offer local pickup or warehouse collection.