Refund policy

Thank you for shopping with Gealgo. We want you to be satisfied with your purchase. Please review the following terms before submitting a return request.

1. Return Window

We accept returns for eligible products within 30 days after delivery.

To start a return, please contact us at support@gealgo.com before sending any item back. Items returned without prior authorization may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must be:

New and unused;
In its original condition;
In its original packaging, where applicable; and
Returned with all included accessories, manuals, tags, components, and parts.

3. Accepted Return Reasons

Returns may be accepted for the following reasons:

The item arrived damaged or defective;
The wrong item was received;
The item was materially different from its description; or
You changed your mind, provided the item meets all return eligibility requirements.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours after delivery at support@gealgo.com.

Please include your order number, a description of the issue, and clear photos or videos showing the product, packaging, shipping label, and damage or defect.

After reviewing your request, we will provide an appropriate resolution. Where the issue is confirmed to have resulted from our error, we will provide a prepaid return shipping label or another suitable solution at no additional cost to you.

5. Return Method

Returns are accepted by mail only. We do not accept in-person returns or returns sent without prior authorization.

Once your return request has been approved, we will provide the applicable return address and return instructions by email. Please do not send returned products to our business address unless specifically instructed to do so.

6. Return Shipping Costs

If the return is caused by a damaged, defective, incorrect, or materially misrepresented item, we will cover the authorized return shipping cost.
If the return is due to a change of mind, customer preference, incorrect size selection, or another reason not caused by us, the customer is responsible for the return shipping cost.

Original shipping fees are non-refundable unless the return is caused by our error or otherwise required by applicable law.

7. Refunds

After we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow additional time for your bank, credit card issuer, or payment provider to process and post the refund.

We are not responsible for processing delays caused by banks or payment providers after a refund has been issued.

8. Exchanges

We do not currently offer exchanges. If you would like a different product, size, color, or variation, please return the eligible item in accordance with this policy and place a new order.

9. Non-Returnable Items

The following items may not be returned:

Items marked as final sale;
Customized or personalized products;
Gift cards;
Used, installed, altered, damaged, or incomplete products;
Products returned without their original packaging or included components; and
Products that are not in a resalable condition.

Any product-specific non-returnable conditions will be stated on the applicable product page.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.